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Cookies policy

1. What are cookies?

The Caixabank S.A. web page, uses cookies and other files with a similar function. Cookies are small data files that are sent to the user’s computer, mobile telephone or other access device when they visit a web page and which make it possible to obtain information on their browsing habit or a code that can univocally identify the user.

2. Cookie types and purposes.

When browsing through this web site, session cookies and persistent cookies are used which, in turn, can be own or third party cookies.

Session cookies are designed to gather and store data while users access a web page. They are usually used to store information that is only kept for rendering the service requested by the user on one single occasion.

Persistent cookies are a type of cookie where the data remain stored in the terminal and can be accessed and processed during a defined period of time by the party responsible for the cookie, with said time period ranging from a few minutes to a few years.


These are created or managed by the party responsible for web page, Caixabank S.A. The web page uses its own persistent session cookies of session with the following purposes:

  • TECHNICAL COOKIES These are ones that allow users to browse through a web page, platform or application and use the various options and services on it such as, for example, controlling data traffic and communication, identifying the session, accessing limited access sections, and using safety elements while browsing.

  • ANALYSIS COOKIES These are the ones that are used to follow-up and analyse web user behaviour and draw up browser profiles, to improve the goods and/ or services on offer, based on an analysis of the usage data.

  • CUSTOMISATION COOKIES These are cookies that allow the user to specify or customise some characteristics of the general options on the website. For example, to define the language.


Those administered by the entities that render analysis, personalisation and advertising behaviour services outside Caixabank S.A.

Below is a list of the third parties who are able to set up and access cookies (not exempt of information and consent) on your equipment, including the purposes for which the information they store is used:

Technical cookies

These enable the control of traffic and the communication of data, identifying pages from which the user accesses the site. We also use technical cookies so the user can share content over social networks (social network plug-in).

Third party


Used to create user browser profiles for the purposes of statistics and web analytics.

Third party


These enable the management of advertizing spaces in the website, application or platform from which the requested service is provided, based on criteria such as edited content or the frequency with which adverts are shown.

Third party

Behavioral advertising

They permit the storage of information about the behavior of the users obtained through observations of their navigation habits, which allows a specific profile to be developed in order to show advertisements that are adapted to the users’ preferences.

Third party

3. Deactivating or eliminating cookies.

3.1. For desktop

Most web browsers allow user preferences on the use of cookies to be managed at all times. Users can adjust their browser to reject cookies or to eliminate certain cookies depending on their criterion.

To set up the cookies, users can access:

Google Chrome: Tools → Set up → Show advanced options → Content set up → Cookies → Block site data and third party cookies

Mozilla Firefox: Tools → Options → Privacy → Record file → Use a personalised set up for the record file (deselect all boxes).

Internet Explorer: Tools → Internet Options → Privacy → Set up for the Internet area (raise the navigation bar until all cookies are blocked).

Safari: Edition → Preferences → Privacy → Block cookies (select “always”).

Opera 19: Menu → Set up → Privacy and security → Section cookies (select Block third party cookies and site data).
Users can revoke their consent to using cookies on their browser by following the indications above.

Users must take into account that some content features on the web page are only available if cookies are accepted on your browser. If you decide to accept or block certain cookies (depending on their purpose), this may affect, either wholly or partially, the normal operation of the web page or prevent access to some of its services.

3.2. For mobile devices

You can deactivate the use of cookies at any time by modifying the set up parameters on your browser.

* For the IOS Safari cookies set up:

* For the Android 4.3 cookies set up: Access Menu ->Adjustments->Privacy and security ->Cookies

* For the Windows Phone set up:

* For the Chrome for Android and IOS set up:

Users can revoke their consent to cookies being used on their browser by following the indications above or by installing a rejection system, ("opt-out") on their web browser.
Users must take into consideration that some characteristics of the contents of the mobile web page are only available if the cookies can be installed on their browser. If users decide not to accept certain cookies, or to block them (depending on their function), this may affect, partially or wholly, the normal working of the mobile web page or prevent access to some of the services on it.

4. Updates and changes to the Cookies policy.

Caixabank S.A.can modify this Cookies Policy according to new legislative, regulation demands or in order to adapt said policy to the instructions handed down by the Spanish Data Protection Agency.

Users will be notified of any significant changes made to this Cookie Policy, by notification on the web page.