Cookies policy

1. What are cookies?

The Caixabank S.A. web page, uses cookies and other files with a similar function. Cookies are small data files that are sent to the user’s computer, mobile telephone or other access device when they visit a web page and which make it possible to obtain information on their browsing habit or a code that can univocally identify the user.

2. Cookie types and purposes.

When browsing through this web site, session cookies and persistent cookies are used which, in turn, can be own or third party cookies.

Session cookies are designed to gather and store data while users access a web page. They are usually used to store information that is only kept for rendering the service requested by the user on one single occasion.

Persistent cookies are a type of cookie where the data remain stored in the terminal and can be accessed and processed during a defined period of time by the party responsible for the cookie, with said time period ranging from a few minutes to a few years.


These are created or managed by the party responsible for web page, Caixabank S.A. The web page uses its own persistent session cookies of session with the following purposes:

  • TECHNICAL COOKIES These are ones that allow users to browse through a web page, platform or application and use the various options and services on it such as, for example, controlling data traffic and communication, identifying the session, accessing limited access sections, and using safety elements while browsing.

  • ANALYSIS COOKIES These are the ones that are used to follow-up and analyse web user behaviour and draw up browser profiles, to improve the goods and/ or services on offer, based on an analysis of the usage data.


Those administered by the entities that render technical, analysis, customisation, advertising and behavioural advertising services outside Caixabank S.A.

Below is a list of the third parties who are able to set up and access cookies (not exempt of information and consent) on your equipment, including the purposes for which the information they store is used:

Analytical cookies

These are used to collect information on each user’s movements through the website, for the purpose of creating statistics and website analysis.

Third party

Customisation cookies

These allow the user to specify or customise some characteristics of the general options of the website, such as the type of browser they use to access the website.

Third party

Advertising cookies

These allow the most effective possible management of advertising space included in a website, app or platform from which the requested service is provided, based on criteria such as the content edited or the frequency with which the advertisements are shown.

Third party

Behavioural advertising cookies

These cookies store information about user behaviour obtained via continuous observation of browsing habits, making it possible to develop a specific profile for showing advertising based on this.

Third party


The user may withdraw their consent to the use of cookies on their web browser through the options section of the web browser they are using, or by installing an opt-out system through the links of third parties that install cookies on this website:

Third party

3. Deactivating or eliminating cookies.

3.1. For desktop

Most web browsers allow user preferences on the use of cookies to be managed at all times. Users can adjust their browser to reject cookies or to eliminate certain cookies depending on their criterion.

To set up the cookies, users can access:

Google Chrome: Tools → Set up → Show advanced options → Content set up → Cookies → Block site data and third party cookies

Mozilla Firefox: Tools → Options → Privacy → Record file → Use a personalised set up for the record file (deselect all boxes).

Internet Explorer: Tools → Internet Options → Privacy → Set up for the Internet area (raise the navigation bar until all cookies are blocked).

Microsoft Edge.

Safari: Edition → Preferences → Privacy → Block cookies (select “always”).

Opera: Menu → Set up → Privacy and security → Section cookies (select Block third party cookies and site data).
Users can revoke their consent to using cookies on their browser by following the indications above.

Users must take into account that some content features on the web page are only available if cookies are accepted on your browser. If you decide to accept or block certain cookies (depending on their purpose), this may affect, either wholly or partially, the normal operation of the web page or prevent access to some of its services.

3.2. For mobile devices

You can deactivate the use of cookies at any time by modifying the set up parameters on your browser.

* For the IOS Safari cookies set up:

* For the Android 4.3 cookies set up: Access Menu ->Adjustments->Privacy and security ->Cookies

* For the Windows Phone set up:

* For the Chrome for Android and IOS set up:

Users can revoke their consent to cookies being used on their browser by following the indications above or by installing a rejection system, ("opt-out") on their web browser.
Users must take into consideration that some characteristics of the contents of the mobile web page are only available if the cookies can be installed on their browser. If users decide not to accept certain cookies, or to block them (depending on their function), this may affect, partially or wholly, the normal working of the mobile web page or prevent access to some of the services on it.

4. Updates and changes to the Cookies policy.

Caixabank S.A.can modify this Cookies Policy according to new legislative, regulation demands or in order to adapt said policy to the instructions handed down by the Spanish Data Protection Agency.

Users will be notified of any significant changes made to this Cookie Policy, by notification on the web page.