Cookies policy

1. What are cookies?

The website owned by CaixaBank S.A., uses cookies and other files with a similar function.

Cookies are small text files that are stored on your device, for enabling a feature, learning about your browsing habits or improving your experience on future visits, etc. On this website we use session cookies and persistent cookies, which may be first- or third-party cookies.

Session cookies are designed to gather and store data while users browse a website. They are usually used to store information that is only kept for providing the service requested by the user on one single occasion.

Persistent cookies are a type of cookie where the data remain stored in the terminal and can be accessed and processed during a defined period of time by the person responsible for the cookie, this can range from a few minutes to several years.

2. Purposes of cookies and third-party cookies/configuration and rejection of cookies

The following are the different cookies that we use. If you disable any of them, the browsing experience of our website will be very limited, but we want to give you all the control so that you can decide what you want to do at all times.


are those created or managed by us, CaixaBank S.A., as owners of the website We use the following types of first-party cookies on this website:


They allow you to browse our website and to use the different options or services offered. With them we can control the data traffic and communication, identify you during your session, provide you with access to restricted areas, and use security elements during your browsing session, etc.

They allow us to specify or customise some of the features of the website's general options. For example, to define the language, the background image, those sections marked as favourite, the type of browser used to access the service, etc.

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are those administered by third-party service providers, for technical, analytical, social, customisation, advertising and behavioural advertising purposes, and are not controlled by CaixaBank S.A.:

Below is a list of the third parties that can configure and access Cookies (not excluded from the duty of information and consent) and the intended purposes of the information they store:

these are used to ensure the correct performance of our website, platform or application for using the different options or services that we offer you, such as viewing videos or sharing content via social media.

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allow us to analyse and monitor the browsing patterns of the different users on our website in order to introduce improvements according to the data analysis on the use of products and/or services on our website.

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allow you to personalise some of the features on our website (for example, your preferred language, the number of search results that you want to be shown per page, if you want to activate the SafeSearch filter on Google, the web browser you are using or volume options for viewing videos).

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allow us to manage the advertising spaces included on our website, application or platform based on the criteria and content shown or the frequency with which advertisements are shown.

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they store information on users' behaviour obtained through their browsing habits. These data allow us to develop a specific profile and show you advertising tailored to your tastes and interests.

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Remember that if you do not accept certain cookies, you will not have access to all the information we make available to you. Do you want to review your preferences?

The user may withdraw their consent to the use of cookies on their web browser through the options section of the web browser they are using, or by installing an opt-out system through the links of third parties that install cookies on this website:

3. Disabling or deleting Cookies.

3.1. For desktop

Most browsers permit Cookie preferences to be changed by Users at any time. Users can adjust their browser settings to reject Cookies or delete certain Cookies according to their preferences.

A User can configure the Cookie settings by accessing:

Google Chrome: Tools → Set up → Show advanced options → Content set up → Cookies → Block site data and third party cookies

Mozilla Firefox: Tools → Options → Privacy → Record file → Use a personalised set up for the record file (deselect all boxes).

Internet Explorer: Tools → Internet Options → Privacy → Set up for the Internet area (raise the navigation bar until all cookies are blocked).

Microsoft Edge.

Safari: Edition → Preferences → Privacy → Block cookies (select “always”).

Opera: Menu → SSettings → Privacy and security → Cookies section (selects block third-party cookies and website data).
Users can revoke their consent for the use of cookies on their browser by following the previous instructions.

Users must take into account that some of the content on the website will only function correctly with Cookies enabled on their browsers. If a User decides not to accept or to block certain Cookies (according to their purpose), this may affect, totally or partially, the normal functioning of the website or prevent access to some its services

3.2. For mobile devices

You can disable the use of cookies at any time by modifying your browser settings.

* For Safari IOS cookie settings:

For Android 4.3 cookie settings: Go to Menu -> Settings -> Privacy and security -> Cookies
For Windows Phone settings:

* For Android Chrome and IOS settings:

Users can revoke their consent for the use of cookies on their browser by following the previous instructions.
Users must take into account that some content on the mobile website is only are available if cookies are enabled on their browsers. If a User decides not to accept them or to block certain Cookies (according to their purpose), this may affect, totally or partially, the normal functioning of the mobile website or prevent access to some its services.

4. Personal data processing

4.1. Data processing controller

CaixaBank S.A. is responsible for handling personal data, its full name and contact details are as follows:

CaixaBank S.A.

Company Tax Number: A08663619

Address: Calle Pintor Sorolla, 2-4 46002 Valencia

Telephone: 900 40 40 90

4.2. Contact details of the data protection controller

You can contact the data protection controller via the following link:

4.3. Purposes and legal basis for processing

The purposes of processing are shown in "Purposes of cookies and third-party cookies/configuration and rejection of cookies".

4.4. Legal basis for processing

The legal basis for processing is your consent, which you can manage and reject in ("Purposes of cookies and third-party cookies/configuration and rejection of cookies") and (" Disabling or deleting cookies").

4.5. Data recipients

CaixaBank S.A. will share the information collected with:

  • The data may be notified to authorities and public bodies, for compliance with a legally required obligation, and to necessary service suppliers and third parties for the management and execution of the cookies.
  • Service supplies that they act on our behalf for the processing, such as: Tealium Adobe Analytics, Adobe Target, Microsoft, Google, Doubleclick, Criteo, Digilant, Facebook.

In addition, with regard to the third-party cookies identified in section 2 (“Purposes of cookies and third-party cookies/configuration and rejection of cookies), we would like to remind you that these cookies are either sent from a domain not managed by CaixaBank S.A., but by the corresponding third party, or they are sent from our domain, but the information collected is managed by this third party.

4.6. Transfers to third countries

Data processing is carried out by service providers located within the European Economic Area or in countries determined to have an adequate level of data protection.

In other cases, we guarantee the security and legitimacy of the data processing, and require our providers to have binding corporate regulations in place that safeguard data protection in a manner similar to that established by European regulations, covered by the Privacy Shield policy, in the case of service providers in the US A, or are party to the standard clauses of the European Union.

4.7. Period of conservation of the data

Data will be processed as long as the authorisations granted for their use remain in force. In compliance with the regulations on data protection, these data will be stored (during the applicable prescriptive period derived from this authorisation) for the sole purpose of CaixaBank complying with its legally required obligations and for the formulation, exercise or defence of claims.

4.8. Exercise of rights and claims before the data protection authority/rights of interested parties.

The owner of the personal data will be able to exercise their rights with regard to the same (access, portability, revocation of consent, rectification, opposition, limitation, suppression) in accordance with the current regulations, at the branches of CaixaBank, at APARTADO DE CORREOS 209-46080 VALENCIA, at:, or through [their/your] digital or mobile banking. Similarly, [you/they] can address any complaints or claims arising from the processing of your personal data to the Spanish Data Protection Agency (

You can find more information on these rights here.

4.9. Profiling

If you consent to the use of the information obtained via cookies for behavioural advertising purposes, your navigation will be customised to show you advertising based on your interests, developed from a profile based on your browsing habits.

5. Updates and changes to the Cookie Policy

CaixaBank S.A. may modify this Cookie Policy according to new legal or statutory requirements, or for the purpose of adapting this policy to the instructions dictated by the Spanish Data Protection Authority.

When significant changes are made to this Cookie Policy, they will be communicated to Users through an informative notice published on the website.